To provide the best customer satisfaction, we provide the following solutions. For immediate response, please call the restaurant. Preparation of your order can begin immediately after your order has been received. We cannot accept cancellations once your order has been confirmed with the restaurant.
Refund Policy. Except when required by law, payments made by a user are not refundable by the company. Refund requests are administered on a case-by-case basis and, if granted, do so at the sole discretion of the company.
If you receive food that is different from your receipt, we sincerely apologize. Please call us or contact the platform for your order as soon as you notice that there was an error in your order. You may come to pick up the correct food item once confirmed by staff or the ordering platform used for DoorDash-Uber Eats -Grubhub you will have to call them for any errors or incorrect orders.
Please note: we do provide courtesy items such as disposable silverware, chopsticks, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds, or store credit.
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted, and in other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.
Sorry, we cannot cancel, refund, or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Please note: we strive to prepare and package our pick-up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
GUIDELINES FOR REVIEWS.
We may provide you, either on the website or by a 3rd party, the right to leave a review or rating of the
services provided. Said review or rating requires that you:
-Should have firsthand experience with the person/entity being reviewed; -Do not contain any offensive, abusive, racist, profanity-laden language;
-Do not reference discriminatory language or references related to religion, race, gender, national origin, age, marital status, sexual orientation, or disability;
-Do not include references to illegal activity;
-Do not post negative reviews as part of a scheme working with a competitor of ours;
-Do not make any suggestions or conclusions as to the legality of our services, products, or conduct; -Do not post any false or misleading comments about your experience with the website or our company; and
-Do not organize a campaign encouraging others to post reviews, whether positive or negative.
In our sole discretion, we may decide to accept, reject, or remove reviews. Our responsibility is to screen reviews to ensure that any postings regarding the website and its services are accurate and verifiable. Any reviews made by you or other users of the website do not represent our opinions or statements of the services or of our affiliates or partners. We do not assume liability, claims, or losses resulting from any review made on the website. By posting a review, you hereby grant us a perpetual, nonexclusive, worldwide, commercial, royalty-free, and assignable license (and sublicense ability) to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to such reviews made.